We have a 30-day return policy, i. H. You have 30 days from receipt of the item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at service.de@redodopower.com. If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. The shipping costs for returning the products will be borne by Redodo or the customer in the following cases.

1. Redodo will cover the return shipping costs if the reason for the return was a result of OUR error. Examples of such cases can be:
The item was delivered defective and cannot be repaired with a spare part.
We sent the wrong item.
We sent it to the wrong address.
We shipped a duplicate order.
The item did not work during the 30-day return period. (The customer should install and operate the item properly according to the instructions in the product manual).

2. If the customer bears the cost of return
In the case of return due to customer error, the customer is responsible for the return shipping and the shipping cost is borne by the customer. Fees vary by region.
Redodo will provide the customer with the pre-paid return label and the shipping cost to return the products will be deducted from the refund.
It is important to note that for any order that comes with special If shipping costs are offered, our actual shipping costs will be deducted for shipping.
If you have any questions about returns, you can contact us at any time at service.de@redodopower.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can evaluate and rectify the issue

Return address
Please contact Redodo Customer Service by email (service.de@redodopower.com), to find out the return address.

The fastest W eg to ensure you get what you want is to return the item you have. Once the return has been accepted, purchase the new item separately.

We will notify you once we have received and inspected your return and let you know if the refund is was approved or not. If this is the case, the customer will be automatically refunded to the original payment method within 3 working days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions about returns and refunds, please contact service.de@redodopower.com