This privacy policy describes how redodopower.de (the “Website” or “we”) collects, uses and discloses your personal data when you visit the Website or make a purchase.

contact

If you have any questions, would like to learn more about our data protection practices, or wish to file a complaint, please contact us by email: service.de@redodopower.com

Collects personal data

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer service. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." The following list provides further information about what Personal Information we collect and why.

Device information

Examples of personal data collected: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
Purpose of the data collection: to ensure the website loads correctly for you and to conduct analyses of website usage in order to optimize our website.
Source of data collection: This information is automatically collected when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: together with our data processor Shopify.

Order information

Purpose of the data collection: to provide you with products or services to fulfill our contract, to process your payment information, to organize shipping and to send you invoices and/or order confirmations, to communicate with you, to check our orders for potential risks or fraud, and to send you information or advertising about our products or services, provided this is in accordance with the preferences you have communicated to you.
Source of data collection: collected from you.
Disclosure for business purposes: Transfer to our data processor Shopify.
Personal data collected: Name, billing address, delivery address, payment information (including credit card numbers), email address and telephone number.

Minors

This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you, as a parent or guardian, believe that your child has provided us with personal information, please contact us at the address above to request its deletion.

Disclosure of personal data

We share your personal data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
  • We use Shopify to run our online store.Here you can read more about how Shopify uses your personal data: https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful information request we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your personal data to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal data here: https://policies.google.com/privacy?hl=de. You can also opt out of Google Analytics here: https://tools.google.com/ dlpage/gaoptout.
  • We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you can consent to depending on your location).
For more information on how targeted advertising works, please visit the Network Advertising Initiative's (“NAI”) educational website at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can disable targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Furthermore, you can opt out of some of these services by using the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/ visit.

Use of personal information

We use your personal data to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.

Sale of personal information

We will not sell, distribute or rent your personal data to third parties unless we have your permission or are legally obliged to do so.

Use of personal information

We use your personal data to provide you with our services. These include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.

legal basis

If you are resident in the European Economic Area (“EEA”), we process your personal data in accordance with the General Data Protection Regulation (“GDPR”) on the basis of the following legal grounds:

  • Your consent;
  • The fulfillment of the contract between you and the website;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To fulfill a task that is in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

storage

When you place an order through the website, we will keep your personal data for our records until you ask us to delete it.Further information about your right to erasure can be found in the "Your Rights" section below.

Automated decision-making

If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making produces legal effects concerning you or otherwise significantly affects you.

We do NOT carry out any fully automated decision-making that has a legal or otherwise significant impact on customer data.

Our data processor Shopify uses limited automated decision-making to prevent fraud, which has no legal or other significant impact on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeatedly failed transactions. This blacklist remains in place for a short number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist will remain in place for a limited number of days.

Cookie

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. We use a variety of different cookies, including functional, performance, advertising, social media, and content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the website or browse from one page to another. Cookies also provide information about how people use the website, such as whether it's their first visit or if they are returning visitors.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after the date they were downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether or not to accept cookies via your browser settings, which you will often find in your browser's "Tools" or "Settings" menu. For more information on changing your browser settings or on blocking, managing, or filtering cookies, see your browser's help file or websites such as... www.allaboutcookies.org.

Please also note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your data by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do not follow

Please note that we will not change our data collection and usage practices when we detect such a signal from your browser, as there is no industry consensus on how to respond to "Do Not Track" signals.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us by email or post as indicated above under “Contact”.